If your background screening provider is acquired—whether by a competitor, private equity firm, or larger conglomerate—it can create uncertainty. Will service levels change? Will pricing go up? Will your account still get the attention it deserves? These are important questions to ask.
Vendor acquisitions are common in the screening industry. While some transitions are smooth, others can lead to service disruptions or unexpected changes. Here’s how to protect your organization and maintain screening continuity during times of change.
Clarify Service and Support Expectations
Start by speaking with your account representative to understand how the acquisition may impact your service. Will your package change? Will your main point of contact stay the same? Make sure that support levels, turnaround times, and report quality will remain consistent.
Review Your Contract
Revisit your contract, particularly the terms around pricing, service levels, and termination. Acquisitions often come with new pricing structures or policy shifts that might not align with your budget or expectations.
Confirm Compliance and Security Measures
Any new provider must continue to comply with the Fair Credit Reporting Act (FCRA) as well as relevant state and local laws. Double-check that data security protocols remain intact and that candidate information will be protected throughout and after the transition.
Prepare for Platform or Process Changes
A new vendor may introduce a different platform, integration, or candidate portal. Ask about any planned changes and ensure your team is prepared to adjust without disruption to your hiring process.
Evaluate Alternative Providers
Even if you’re not planning to switch vendors, it’s wise to evaluate other background screening providers as a precaution. If service declines or pricing changes, you’ll be ready to pivot quickly.
Final Thoughts
An acquisition doesn’t automatically mean it’s time to move on—but it does mean you should be alert and proactive. By assessing how the transition affects your organization, you can keep your hiring process compliant, efficient, and aligned with your goals.
If you’re ever in need of a reliable, accredited partner, Alliance 2020 offers comprehensive employment screening services backed by decades of experience.
