Knowledge Test by alliance2020 | Feb 25, 2016 Welcome to the Knowledge Test! This exam consists of 20 multiple choice questions. You must answer 70% of the questions correctly in order to pass the exam. Once you click the "Next Page" button below, you will have 25 minutes to complete the exam. Please double check that your phone number, e-mail, and company name have been input correctly. These items will be matched with your results after the test has been taken. You must answer all multiple choice questions before submitting your exam. If you do not know the answer to a particular question, make an educated guess and move onto the next question. Avoid leaving the question blank by not selecting an answer. Once you have set aside 25 uninterrupted minutes to complete the exam, click to the next page to get started. Name Email Business Phone The things a chauffeur should do to increase safety during night driving are: Wear quality sunglasses during the day. Keep headlights clean Keep the windshield clean, inside and out. Slow down at night. All of the above. When driving limousines, be careful because: a) They require a larger turning radius. b) They don't accelerate very fast due to their weight and size. c) They can't corner safely and comfortably at speeds over 10 mph. d) They require more time and distance to stop due to increased weight. All of the above "a" and "d" only When a client asks about your company, you should ... Ask for their business card and tell them someone will call None of the above Refer them to the home office Tell them about your company's basic services, and then give them a business card for further information It is the chauffeur's responsibility to ensure that each passenger enters and exits the vehicle safely. True False When transporting kids (example: prom bookings), it is better to use first names so they feel more at ease. True False It is proper to wear as much jewelry as you feel comfortable with as long as it looks good. True False Every chauffeur should have at least one clean suit and two clean shirts ready to wear at all times. True False When arriving to pick up a client, a chauffeur should: Call client on the phone Approach the door of residence, the reception of an office, or the desk of a hotel to ask for the client Wait for the client to show up at the vehicle Honk horn It is a good idea to keep a "guestbook" for celebrity autographs. True False Select which of these items are considered proper chauffeur attire: Plain black tie A clean white shirt Polished, conservative shoes All of the above None of the above are required If a client starts to use illegal substances in your vehicle, you should: a) Ignore the situation and mind your own business. b) Tell them nothing illegal can take place and stop the vehicle. c) Tell them if they continue, you will have to drop them off at home or the final point. All of the above Both "b" and "c" It's OK to drop your professional veneer and just be yourself with your regular clients. True False Which of these items should be a part of your driving strategy? a) Make eye contact with other drivers and pedestrians. b) Keep your eyes moving c) Avoid talking and driving! None of the above All of the above Radio codes should be used in communicating with your dispatcher because: Less mistakes are made with code systems Excessive conversation in front of clients is unprofessional It is quicker way to communicate All of the above None of the above; chauffeur should explain everything in detail. It is okay to smoke if the client offers a cigarette. True False Which of these should a chauffeur have on hand when handling a wedding party? Trash bags Extra ice, glasses and napkins Sewing kit All of the above Why is it important to develop client profiles? To enable chauffeurs to meet client preferences To record expenses for end-of-year tax credits To help company develop a better marketing plan To catch bad checks Which of the following statements are true? It is okay to mention clients' names to other clients or fellow chauffeurs if they ask It is okay to mention clients' names to others if you have permission to do so A company's client list is public information Client identity and information is to be kept in strictest confidence You should .... a) Maintain the same speed as other vehicles on the road, even if everyone is speeding by 10-20 mph b) Drive at or as close as possible to the speed limit c) Go slow when you are driving a stretch limousine None of the above "b" and "c" only "c" only "a" only "b" only A client directs you to drive a particular route which you already know is less efficient than the one planned. What do you do? Explain the more efficient route so the client will know why you made that choice. Drive the route the client prefers. Explain to the client that you are required to drive the planned route. Call your dispatcher to determine the best choice Click Submit Quiz below to submit your answers! 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