Knowledge Test by alliance2020 | Feb 25, 2016 Welcome to the Knowledge Test! This exam consists of 20 multiple choice questions. You must answer 70% of the questions correctly in order to pass the exam. Once you click the "Next Page" button below, you will have 25 minutes to complete the exam. Please double check that your phone number, e-mail, and company name have been input correctly. These items will be matched with your results after the test has been taken. You must answer all multiple choice questions before submitting your exam. If you do not know the answer to a particular question, make an educated guess and move onto the next question. Avoid leaving the question blank by not selecting an answer. Once you have set aside 25 uninterrupted minutes to complete the exam, click to the next page to get started. Name Email Business Phone A chauffeur should use ___________ sparingly, so the client won't be offended. Cologne or Perfume Hand Cleaner Shoe Polish Starch Mouthwash When driving limousines, be careful because: a) They require a larger turning radius. b) They don't accelerate very fast due to their weight and size. c) They can't corner safely and comfortably at speeds over 10 mph. d) They require more time and distance to stop due to increased weight. All of the above "a" and "d" only Which is most important to clients? The vehicle does not matter A well maintained, spotlessly clean car A new car with all the latest passenger amenities Which of these statements are true? a) The toughest trips may result in the biggest tips b) Most clients will add a cash tip to every trip c) Most chauffeurs are very truthful about their tips d) Clients are always aware of the appropriate amount to tip A B C D A and B A, B and D A, B and C Trips should be mapped out: No need to map out, client directs As soon as you are able to On the radio with the dispatcher On the way to the pickup When transporting kids (example: prom bookings), it is better to use first names so they feel more at ease. True False It is acceptable to allow a parking attendant or valet to park your vehicle. True False It's OK to drop your professional veneer and just be yourself with your regular clients. True False It's OK to occasionally solicit business at the airport from arriving passengers, especially on slow days. True False Name the one thing that should never be allowed in the car when handling a prom party. Alcohol Party balloons Knives Soft drinks which may spill When arriving to pick up a client, a chauffeur should: Call client on the phone Approach the door of residence, the reception of an office, or the desk of a hotel to ask for the client Wait for the client to show up at the vehicle Honk horn It is OK to take a check for payment without approval from the office, as long as you know the client. True False It is acceptable to smoke in front of clients, if they don't mind. True False When a client asks about your company, you should ... Ask for their business card and tell them someone will call None of the above Refer them to the home office Tell them about your company's basic services, and then give them a business card for further information Every chauffeur should have at least one clean suit and two clean shirts ready to wear at all times. True False Select which of these items are considered proper chauffeur attire: Plain black tie A clean white shirt Polished, conservative shoes All of the above None of the above are required Which of the following is the best test for a smooth ride? Comfortably sip champagne Cannot hear road noise Glasses in the racks do not rattle No movement of clients' heads while underway Which of the following is true when it comes to serving celebrity and VIP clients? It's OK to ask for an autograph if you establish a rapport with the person Suppress your desire to chitchat with your passenger Maintain your client's privacy by keeping all details of the trip confidential You are there not as a fan but as someone delivering professional services It's OK to drive faster than the speed limit if the client is in a hurry and they promise to pay for any traffic tickets. True False Which of the following requirements DOES NOT apply to a limousine? Holds a valid Washington State Driver's License Has successfully completed an approved training course Knows location of three largest airports in the State of Washington Has submitted a medical certificate certifying fitness as a chauffeur. Must be 21 years or older. Has completed a background check. Click Submit Quiz below to submit your answers! Time's upTime is Up!