Knowledge Test by alliance2020 | Feb 25, 2016 Welcome to the Knowledge Test! This exam consists of 20 multiple choice questions. You must answer 70% of the questions correctly in order to pass the exam. Once you click the "Next Page" button below, you will have 25 minutes to complete the exam. Please double check that your phone number, e-mail, and company name have been input correctly. These items will be matched with your results after the test has been taken. You must answer all multiple choice questions before submitting your exam. If you do not know the answer to a particular question, make an educated guess and move onto the next question. Avoid leaving the question blank by not selecting an answer. Once you have set aside 25 uninterrupted minutes to complete the exam, click to the next page to get started. Name Email Business Phone The following documents should be in your glove box: Owner's card Proof of insurance card Local permits, if needed All of the above None When a problem or mistake occurs ... Keep it to yourself Tell your supervisor as soon as possible Tell your fellow chauffeurs None It is the chauffeur's responsibility to ensure that each passenger enters and exits the vehicle safely. True False None Which of the following should be part of the checklist for each and every trip? a) Make sure the vehicle has a full tank of gas and that all fluid levels have been checked b) Open the trunk and make sure there is no trash c) Spray the passenger compartment with a fragrant mist d) Get in the backseat of the vehicle to make sure the floor is vacuumed and the ashtrays are clean e) Make sure the windows and tires are clean A, B, D and E A, C and D A, C and E None A chauffeur should use ___________ sparingly, so the client won't be offended. Cologne or Perfume Hand Cleaner Shoe Polish Starch Mouthwash None Black is the best color suit for proper chauffeur attire. True False None You are part of a multi-vehicle charter. Who is primarily responsible for directing you? The passenger The lead chauffeur The dispatcher None It is a good idea to keep a "guestbook" for celebrity autographs. True False None What is the most profitable type of work for most limousine companies? Funeral work Airport runs As-directed charters Hotel work None Which is most important to clients? The vehicle does not matter A well maintained, spotlessly clean car A new car with all the latest passenger amenities None It's OK to drop your professional veneer and just be yourself with your regular clients. True False None If you allow a minor to drink alcoholic beverages, you can be held legally accountable. True False None It is proper to wear as much jewelry as you feel comfortable with as long as it looks good. True False None It is acceptable to allow a parking attendant or valet to park your vehicle. True False None Which of the following is true when it comes to serving celebrity and VIP clients? It's OK to ask for an autograph if you establish a rapport with the person Suppress your desire to chitchat with your passenger Maintain your client's privacy by keeping all details of the trip confidential You are there not as a fan but as someone delivering professional services None When opening the rear door of a limousine or a sedan for a passenger, the chauffeur should stand so he/she is on one side of the passenger, and the door is on the other, to give the passenger support if necessary. True False None Select which of these items are considered proper chauffeur attire: Plain black tie A clean white shirt Polished, conservative shoes All of the above None of the above are required None When transporting kids (example: prom bookings), it is better to use first names so they feel more at ease. True False None Documenting every aspect of service delivered to each client allows a company to better serve that client. True False None Limousine vehicles in the State of Washington: May not accept clients off the street without a prearranged reservation May accept clients off the street without a prearranged reservation. None Click Submit Quiz below to submit your answers! Time's upTime is Up!