Knowledge Test by alliance2020 | Feb 25, 2016 Welcome to the Knowledge Test! This exam consists of 20 multiple choice questions. You must answer 70% of the questions correctly in order to pass the exam. Once you click the "Next Page" button below, you will have 25 minutes to complete the exam. Please double check that your phone number, e-mail, and company name have been input correctly. These items will be matched with your results after the test has been taken. You must answer all multiple choice questions before submitting your exam. If you do not know the answer to a particular question, make an educated guess and move onto the next question. Avoid leaving the question blank by not selecting an answer. Once you have set aside 25 uninterrupted minutes to complete the exam, click to the next page to get started. Name Email Business Phone If there is no time to plan trip route, the best thing to do is ask the client to direct the driving route. True False When transporting kids (example: prom bookings), it is better to use first names so they feel more at ease. True False A chauffeur should use ___________ sparingly, so the client won't be offended. Cologne or Perfume Hand Cleaner Shoe Polish Starch Mouthwash It is okay to smoke if the client offers a cigarette. True False When arriving to pick up a client, a chauffeur should: Call client on the phone Approach the door of residence, the reception of an office, or the desk of a hotel to ask for the client Wait for the client to show up at the vehicle Honk horn Black is the best color suit for proper chauffeur attire. True False What is the most profitable type of work for most limousine companies? Funeral work Airport runs As-directed charters Hotel work Which of the following statements are true? It is okay to mention clients' names to other clients or fellow chauffeurs if they ask It is okay to mention clients' names to others if you have permission to do so A company's client list is public information Client identity and information is to be kept in strictest confidence It is proper to wear as much jewelry as you feel comfortable with as long as it looks good. True False It is acceptable to allow a parking attendant or valet to park your vehicle. True False You are handling a celebrity client and are waiting for her after a performance. You should ... Be in touch with the celebrity's security and the local police if necessary Notify your office immediately Look the other way All of the above Which of these items should be a part of your driving strategy? a) Make eye contact with other drivers and pedestrians. b) Keep your eyes moving c) Avoid talking and driving! None of the above All of the above Which of the following requirements DOES NOT apply to a limousine? Holds a valid Washington State Driver's License Has successfully completed an approved training course Knows location of three largest airports in the State of Washington Has submitted a medical certificate certifying fitness as a chauffeur. Must be 21 years or older. Has completed a background check. It's OK to occasionally solicit business at the airport from arriving passengers, especially on slow days. True False A client's gratuity history may affect the level of service provided on subsequent trips. True False You notice that your passengers are engaged in illegal activity in the backseat. You should ... Notify your office immediately Insist that the passengers leave the car immediately Look the other way None of the above It is the chauffeur's responsibility to ensure that each passenger enters and exits the vehicle safely. True False Name the one thing that should never be allowed in the car when handling a prom party. Alcohol Party balloons Knives Soft drinks which may spill Which is most important to clients? The vehicle does not matter A well maintained, spotlessly clean car A new car with all the latest passenger amenities Good limousine companies will never take a senior chauffeur off of an as-directed charter. True False Click Submit Quiz below to submit your answers! Time's up
