Knowledge Test by alliance2020 | Feb 25, 2016 Welcome to the Knowledge Test! This exam consists of 20 multiple choice questions. You must answer 70% of the questions correctly in order to pass the exam. Once you click the "Next Page" button below, you will have 25 minutes to complete the exam. Please double check that your phone number, e-mail, and company name have been input correctly. These items will be matched with your results after the test has been taken. You must answer all multiple choice questions before submitting your exam. If you do not know the answer to a particular question, make an educated guess and move onto the next question. Avoid leaving the question blank by not selecting an answer. Once you have set aside 25 uninterrupted minutes to complete the exam, click to the next page to get started. First and Last Name Company Name Email Phone Number When transporting kids (example: prom bookings), it is better to use first names so they feel more at ease. True False According to the training video, what percentage of airline passengers use chauffeured vehicles? 5% 10% 55% All Of Them The things a chauffeur should do to increase safety during night driving are: Wear quality sunglasses during the day. Keep headlights clean Keep the windshield clean, inside and out. Slow down at night. All of the above. Good limousine companies will never take a senior chauffeur off of an as-directed charter. True False You should .... a) Maintain the same speed as other vehicles on the road, even if everyone is speeding by 10-20 mph b) Drive at or as close as possible to the speed limit c) Go slow when you are driving a stretch limousine None of the above "b" and "c" only "c" only "a" only "b" only The goal of every limousine company is to establish a long-term relationship with each client by delivering low-key, professional service. True False You are part of a multi-vehicle charter. Who is primarily responsible for directing you? The passenger The lead chauffeur The dispatcher Select which of these items are considered proper chauffeur attire: Plain black tie A clean white shirt Polished, conservative shoes All of the above None of the above are required It is proper to wear as much jewelry as you feel comfortable with as long as it looks good. True False The biggest difference between a ride in a taxicab and a ride in a chauffeured vehicle is: The vehicle rides more smoothly The price is higher in a chauffeured vehicle The service is delivered by a professional chauffeur None of the above Clients expect a chauffeur to be dressed as a business traveler. True False Documenting every aspect of service delivered to each client allows a company to better serve that client. True False If a client starts to use illegal substances in your vehicle, you should: a) Ignore the situation and mind your own business. b) Tell them nothing illegal can take place and stop the vehicle. c) Tell them if they continue, you will have to drop them off at home or the final point. All of the above Both "b" and "c" Which series best describes the proper attire for a professional chauffeur? Black suit, crisp white shirt, dark tie, shined black shoes Dark business suit, conservative tie, pastel color shirt, shined shoes match shirt, black driving gloves Dark business suit, vest, conservative tie, shined shoes Sport coat, light-colored shirt, conservative tie, shined shoes of any color It is safe and acceptable to drop off a passenger at a location that requires the passenger to cross a hazard, such as a four-lane highway, in order to reach their destination. True False It depends on the situation Why is it important to develop client profiles? To enable chauffeurs to meet client preferences To record expenses for end-of-year tax credits To help company develop a better marketing plan To catch bad checks It is acceptable to allow a parking attendant or valet to park your vehicle. True False Radio codes should be used in communicating with your dispatcher because: Less mistakes are made with code systems Excessive conversation in front of clients is unprofessional It is quicker way to communicate All of the above None of the above; chauffeur should explain everything in detail. It is NOT acceptable to ask a VIP client or celebrity for a photo or autograph during the run. True False A client's gratuity history may affect the level of service provided on subsequent trips. True False Click Submit Quiz below to submit your answers! Time's up
