Knowledge Test by alliance2020 | Feb 25, 2016 Welcome to the Knowledge Test! This exam consists of 20 multiple choice questions. You must answer 70% of the questions correctly in order to pass the exam. Once you click the "Next Page" button below, you will have 25 minutes to complete the exam. Please double check that your phone number, e-mail, and company name have been input correctly. These items will be matched with your results after the test has been taken. You must answer all multiple choice questions before submitting your exam. If you do not know the answer to a particular question, make an educated guess and move onto the next question. Avoid leaving the question blank by not selecting an answer. Once you have set aside 25 uninterrupted minutes to complete the exam, click to the next page to get started. First and Last Name Company Name Email Phone Number It is OK to take a check for payment without approval from the office, as long as you know the client. True False You should .... a) Maintain the same speed as other vehicles on the road, even if everyone is speeding by 10-20 mph b) Drive at or as close as possible to the speed limit c) Go slow when you are driving a stretch limousine None of the above "b" and "c" only "c" only "a" only "b" only Which of the following is the best test for a smooth ride? Comfortably sip champagne Cannot hear road noise Glasses in the racks do not rattle No movement of clients' heads while underway Which of these statements are true? a) The toughest trips may result in the biggest tips b) Most clients will add a cash tip to every trip c) Most chauffeurs are very truthful about their tips d) Clients are always aware of the appropriate amount to tip A B C D A and B A, B and D A, B and C Good limousine companies will never take a senior chauffeur off of an as-directed charter. True False It's OK to drop your professional veneer and just be yourself with your regular clients. True False By law, all limousine carriers (in Washington State) must operate from a main or satellite office. True False The best policy on speaking to clients is to speak: To ask for directions When spoken to At every opportunity About sports It is the chauffeur's responsibility to ensure that each passenger enters and exits the vehicle safely. True False Which of the following is true when it comes to serving celebrity and VIP clients? It's OK to ask for an autograph if you establish a rapport with the person Suppress your desire to chitchat with your passenger Maintain your client's privacy by keeping all details of the trip confidential You are there not as a fan but as someone delivering professional services Documenting every aspect of service delivered to each client allows a company to better serve that client. True False Name the one thing that should never be allowed in the car when handling a prom party. Alcohol Party balloons Knives Soft drinks which may spill Which of the following requirements DOES NOT apply to a limousine? Holds a valid Washington State Driver's License Has successfully completed an approved training course Knows location of three largest airports in the State of Washington Has submitted a medical certificate certifying fitness as a chauffeur. Must be 21 years or older. Has completed a background check. Clients expect a chauffeur to be dressed as a business traveler. True False It is acceptable to smoke in front of clients, if they don't mind. True False The biggest difference between a ride in a taxicab and a ride in a chauffeured vehicle is: The vehicle rides more smoothly The price is higher in a chauffeured vehicle The service is delivered by a professional chauffeur None of the above It is acceptable to allow a parking attendant or valet to park your vehicle. True False It is a good idea to keep a "guestbook" for celebrity autographs. True False The training video compares the service a business traveler receives in a chauffeured vehicle to: A luxury hotel A mall clothing store with multiple clothing lines An efficent fast food restaurant The board room of a major corporation It's OK to drive faster than the speed limit if the client is in a hurry and they promise to pay for any traffic tickets. True False Click Submit Quiz below to submit your answers! Time's up
