Knowledge Test by alliance2020 | Feb 25, 2016 Welcome to the Knowledge Test! This exam consists of 20 multiple choice questions. You must answer 70% of the questions correctly in order to pass the exam. Once you click the "Next Page" button below, you will have 25 minutes to complete the exam. Please double check that your phone number, e-mail, and company name have been input correctly. These items will be matched with your results after the test has been taken. You must answer all multiple choice questions before submitting your exam. If you do not know the answer to a particular question, make an educated guess and move onto the next question. Avoid leaving the question blank by not selecting an answer. Once you have set aside 25 uninterrupted minutes to complete the exam, click to the next page to get started. Name Email Business Phone Which of the following is the best test for a smooth ride? Comfortably sip champagne Cannot hear road noise Glasses in the racks do not rattle No movement of clients' heads while underway When opening the rear door of a limousine or a sedan for a passenger, the chauffeur should stand so he/she is on one side of the passenger, and the door is on the other, to give the passenger support if necessary. True False When driving limousines, be careful because: a) They require a larger turning radius. b) They don't accelerate very fast due to their weight and size. c) They can't corner safely and comfortably at speeds over 10 mph. d) They require more time and distance to stop due to increased weight. All of the above "a" and "d" only If you allow a minor to drink alcoholic beverages, you can be held legally accountable. True False Documenting every aspect of service delivered to each client allows a company to better serve that client. True False It is acceptable to smoke in front of clients, if they don't mind. True False You are handling a celebrity client and are waiting for her after a performance. You should ... Be in touch with the celebrity's security and the local police if necessary Notify your office immediately Look the other way All of the above Which of these statements are true? a) The toughest trips may result in the biggest tips b) Most clients will add a cash tip to every trip c) Most chauffeurs are very truthful about their tips d) Clients are always aware of the appropriate amount to tip A B C D A and B A, B and D A, B and C Trips should be mapped out: No need to map out, client directs As soon as you are able to On the radio with the dispatcher On the way to the pickup The goal of every limousine company is to establish a long-term relationship with each client by delivering low-key, professional service. True False You are part of a multi-vehicle charter. Who is primarily responsible for directing you? The passenger The lead chauffeur The dispatcher It is proper to wear as much jewelry as you feel comfortable with as long as it looks good. True False Clients expect a chauffeur to be dressed as a business traveler. True False Select which of these items are considered proper chauffeur attire: Plain black tie A clean white shirt Polished, conservative shoes All of the above None of the above are required It is OK to take a check for payment without approval from the office, as long as you know the client. True False The biggest difference between a ride in a taxicab and a ride in a chauffeured vehicle is: The vehicle rides more smoothly The price is higher in a chauffeured vehicle The service is delivered by a professional chauffeur None of the above Which of these should a chauffeur have on hand when handling a wedding party? Trash bags Extra ice, glasses and napkins Sewing kit All of the above Dispatchers usually assign trips ... To the most senior chauffeur available To the chauffeur who the dispatcher believes is the most appropriate for the job Invariably, to the chauffeur who is nicest to him It is okay to smoke if the client offers a cigarette. True False Which of the following requirements DOES NOT apply to a limousine? Holds a valid Washington State Driver's License Has successfully completed an approved training course Knows location of three largest airports in the State of Washington Has submitted a medical certificate certifying fitness as a chauffeur. Must be 21 years or older. Has completed a background check. Click Submit Quiz below to submit your answers! Time's up
